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Employment Agency FAQs

You’ve Got Questions. We’ve Got Answers.


Do you provide full-time or part-time domestic helper/maid?

We provide full-time maids who live with the employers. Part-time/temporary/live out maids are only available on case by case basis.

What are their ages?

In accordance to the immigration law, all domestic helpers must be between 21 to 45 years of age for the first year hiring.

How long is the maid employment contract?

The maid employment contract is binding for a period of two years upon which the maid shall be returned to the home country for a short leave. The contract can be renewed if the maid agreed to return to the same employer otherwise the employer is advised to secure the services of a different maid.

How long is the process to secure a maid? And how long to process the work permit?

The process to secure a live-in maid from the selection until the maid is physically in the house, can be as quick as a few days for maids who are already in the country and up to 3 months for maids who are still in the originating country. The work permit through "Journey Performed Visa" can be done within one month and it could take up to 3 months for "Calling Visa".

Where do the maid come from? And what are their ethnics and religions?

The maids from our agency are mainly Indonesian of Central and East Java, Lombok and Nusa Tenggara origins. They are Muslims, Christians or Hindus being the three main religions in Indonesia.

What happens if the maids are not suitable or run away from employment?

Our agency provides a "Peace of Mind, No Question Asked" maid replacement program anytime within the contract period. The employer will get a replacement maid within 30 days or we shall refund the agency fees (Please call us for enquiries). Employers will be subjected to immigration charges as set forth by the Government of Malaysia.

What is "One Task Policy"?

One of the main policies stated in the new MoU between the Malaysian and the Indonesian Government on April 1st, 2022 is the necessity to ensure a maid is only responsible to do one specific task of either child care or elderly care or cooking in addition to general household duties. Call us to ensure you are hiring within the specific guidelines mooted out in the MoU.

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